Shipping policy

SHIPPING & DELIVERY POLICY

Fast, Reliable, & Transparent Shipping.

At [Your Store Name], we know you're excited to receive your order! That’s why we work with reliable global fulfillment partners to ensure your package is packed with care and delivered to your doorstep as quickly as possible.

Below you’ll find everything you need to know about our order processing, shipping speeds, rates, and tracking details.

1. ORDER PROCESSING TIME

Quick Summary: Orders are processed within 1 to 3 business days (excluding weekends and major holidays).

  • Cut-Off Time: Orders placed before 2:00 PM (EST) will begin processing the same business day.

  • Confirmation Email: You will receive an immediate order confirmation email after checkout.

  • High Volume Seasons: During holiday sales or special promotions, processing times may take an extra 1–2 business days.

2. ESTIMATED SHIPPING TIMES & RATES

We offer flat-rate and expedited shipping options to ensure your products arrive safely.

Shipping Option Estimated Delivery Time Shipping Cost
Standard Domestic Shipping 5 – 8 Business Days $4.99 (FREE on orders over $50)
Express Shipping 2 – 4 Business Days $9.99
International Shipping 7 – 14 Business Days Calculated at Checkout

(Note: Delivery times are estimates after processing and may vary depending on local carrier performance or holiday traffic).

3. ORDER TRACKING

How do I track my order?

  1. Once your order has shipped, you will automatically receive a Shipping Confirmation Email containing your tracking number.

  2. Click the tracking link inside the email or visit our [Track My Order] page on our website.

  3. Please allow 24–48 hours for tracking updates to populate in the carrier's system.

4. INTERNATIONAL SHIPPING & CUSTOMS

We ship to most countries worldwide! 🌍

  • Duties & Import Taxes: International orders may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the responsibility of the recipient.

  • Customs Delays: Occasionally, local customs offices may hold packages for inspection, which can add a few extra days to transit times.

5. WRONG ADDRESS OR UNDELIVERABLE PACKAGES

  • Please double-check your delivery address before finalizing your purchase.

  • If you notice an error in your address, email us within 2 hours at [your-email@example.com] so we can update it before shipment.

  • We are not responsible for packages delivered to incorrect addresses provided by the customer.

6. LOST, DAMAGED, OR STOLEN PACKAGES

What if my item arrives damaged?

If your item arrives broken or defective, please take clear photos/videos and contact us within 7 days of delivery at genztraders06@gmail.com. We will ship out a free replacement immediately!

What if my package is marked as delivered, but I haven't received it?

  1. Check around your doorstep, porch, garage, or with neighbors.

  2. Wait 24 hours (carriers sometimes mark items as delivered shortly before arrival).

  3. If it still hasn't arrived, contact our support team and we will assist you in opening a carrier search claim.

HAVE QUESTIONS ABOUT YOUR SHIPMENT?

Our support team is here to help keep track of your order!

  • Support Email: genztraders06@gmail.com

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

  • Response Time: Within 24 Hours